Frontline Strategies for Handling Difficult Customer Situations, UNH Professional Development & Training

Frontline Strategies for Handling Difficult Customer Situations
CRN# 16297

Instructor Catherine Blake, Founder Sales Protocol International
Cost: $235 Includes Lunch (CEU's available)
No matter what business you're in, if you're on the frontline of customer contact, this workshop is for you! If you're the one who gets the brunt of an angry customer or has to "fix things" this workshop will offer practical strategies to keep your cool and resolve a situation. Join us to find out how to deal with a variety of situations that arise when you're in the hot seat. We'll cover best practices when events escalate, and talk about how to remain cool under pressure, and document the situation if necessary. You'll learn how to diffuse an irate customer in a professional manner so you can get things back on track to solve the problem. Share your story and join us for this highly interactive workshop. You'll leave feeling a greater sense of confidence and take back a few handy tools you can put to use immediately. (This workshop is part of the Supervisory Skills and Sales certificate programs, but you do not need to enroll in the programs to take this workshop.)