Do Attitudes Really Matter? Duh
A friendly reminder of how our attitudes can lift and guard our brands or send it to the bottom or our customer's list.
Many may have seen these old statistics.
I once heard they came from an insurance research company. If any of you know the source, please let me know.
The following are some of the TOP reasons why customers STOP doing business with you.
1% die
3% move away
5% seek alternatives or develop other relations
9% begin doing business with the competition
14% are dissatisfied with the product or service
And a whopping 68% state “perceived indifference”. In other words, they feel that their business is not appreciated, or not needed.
Question for you: Why do you think people stop doing business with you? Is your staff lifting and guarding your brand?
Deb Titus
Managing Director, Dale Carnegie Strategic Solutions of New Hampshire
603.434.4042
Listen LIVE every Monday Morning to People Sense with Deb Titus
10 - 11AM
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© 2012 Created by Bob Herdlein.
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